Refund and Returns Policy

At [Shree Sweets], we strive to provide the highest quality food products to our customers. Your satisfaction is our top priority. If you are not completely satisfied with your purchase, we’re here to help.

1. Returns

Due to the perishable nature of our products, we only accept returns for items that meet the following criteria:

The product was damaged or spoiled upon arrival.
The wrong item was delivered.

If your purchase meets these criteria, please contact us within 48 hours of receiving your order to initiate a return. You can reach us at [customer service email] or [customer service phone number].

2. Refunds

Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment. The refund may take several days to process, depending on your payment provider’s policies.

3. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item, please contact us at [customer service email] or [customer service phone number] with the details of your purchase and the issue.

4. Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

5. Contact Us

If you have any questions about our Refund and Returns Policy, please contact us:

By email: [
shree_sweets@rediffmail.com
]
By phone: [
(0731)-402 3112
]

Thank you for shopping with [Your Company Name]. We appreciate your business and are committed to providing you with the best service possible.

Additional Considerations:

Health and Safety Regulations: Ensure that your policy complies with local health and safety regulations regarding the return of perishable goods.
Documentation and Evidence: Specify that customers should provide documentation (e.g., photos of damaged products) when requesting a return or refund.
Customer Instructions: Provide clear instructions on how customers should handle and return the products, including packaging requirements and the return address.
Timeliness: Emphasize the importance of timely communication from customers to address issues promptly.

Customizing this template to fit your specific business needs and regulatory requirements will help ensure that your customers have a clear understanding of your refund and returns process.